Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...

Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. CX Day, which was held on Oct. 1, is a global day of celebration, honoring the ...

MuleSoft has launched full lifecycle AsyncAPI support, enabling organizations to power artificial intelligence agents with real-time data through seamless integration with event-driven architectures ...

Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

The Access Group, a provider of business management software for mid-market organizations, will acquire Paytronix, a provider in guest engagement for restaurants and convenience stores. Financial ...

Coveo partners with Shopify, offering AI search, personalized recommendations, generative answering, and margin optimization for superior shopper experiences.

With Bloomreach's RCS, marketers can guide customers through their shopping journeys and tailor recommendations to their preferences in real time. With no character limits and high-quality image ...

Marchex, a conversational intelligence technology provider, has begun a phased rollout of its vertical-specific advanced AI solutions for lead identification, lead value assessment, and trending ...

Yext's Reserve with Google integration allows consumers to make reservations right from within their searches.

Integrate's latest innovations help marketers streamline multichannel lead management, enhance compliance, measure marketing results, and drive revenue growth.

Coveo has joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS partners that provides software solutions that run on or integrate with ...