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Months after ditching its open seating policy, Southwest Airlines is ending its most recognizable perks: Free checked baggage.

Lost an Amazon package? Need to call your airline because your flight got canceled? Then you need to pay extra attention when ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

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PagerDuty (PD) announced the appointment of Allison Corley as Chief Customer Officer. Corley will be responsible for driving the company’s ...

As print providers broaden their product offerings, they also need to be aware of the challenges inherent in managing color ...

The D&B ID Graph Plus providers marketing teams access to build omnichannel marketing campaigns to address audiences & identity capabilities.

CVS is opening new stores around the nation, but they will be significantly smaller and focus only on pharmacy services. The ...