Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

T-Mobile has been pushing the T Life app hard recently but its latest change makes it an even more important part of in-store customer service.

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using ... Less experienced and lower-skilled employees improve both the speed and ...

New York City chose T-Mobile based on network performance and financial savings over other arrangements that will return over ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...

The Kwik Fit worker performed a 'karaoke session' with a customer's sex toy - but the joke wasn't seen as funny by bosses, ...

By J. N. HalmWe have so much to learn from the other living creatures on this beautiful planet we call home. I sincerely ...

The total number of fired DOE staffers remains ... Roughly 1,700 National Park Service employees alone are currently within their one-year probationary period, according to the nonprofit National ...

Looking for the best credit unions in the U.S.? We ranked CUs based on rates, fees, security, social responsibility, and more. Find out which credit unions made the top 10.

New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service ...

Kentucky launched sports betting with a 10-person enforcement team. Now, it has one gaming compliance coordinator 'protecting ...

The best employee background checks make vetting potential employees easy by scouring public databases for past workplaces, criminal convictions, and drug offences that could put your business ...