The House Republicans’ budget blueprint, blessed by Speaker Mike Johnson, has long been stalled in the chamber. On Tuesday, Arrington called for a Thursday committee meeting to resolve vast ...

New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service ...

The confrontation occurred in Shelton on Monday when a Hallmark employee, who was restocking items, made remarks towards a customer named Catalina. The video continued with the employee saying ...

To bridge the gap, organizations should prioritize customer feedback, realign employees with their mission, and explore AI-driven customer service improvements. Studies show that teams actively ...

“When you decide to become a civil employee, your goal is to really help the American people. And anyone who’s in this line of work knows that the goal is to always help all people,” one ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Use these customer ... employees to come up with the perfect response every time? This can put a lot of stress on their shoulders. Make it easier for them to provide great customer service using ...

Each worked in USDS during one of those transitions. Employees at USDS have fewer protections than traditional civil servants, as they’re members of the “excepted service” brought in for ...

“To justify this backward action, lawmakers and members of President Trump’s transition team have spent months exaggerating the number of federal employees ... U.S. Postal Service, according ...

The lawsuit argues that Mr. Trump’s order would “radically reshape the civil service” by drastically increasing the number and type of employees who are at risk of dismissal. It goes on to ...